Yes, we offer returns and refunds. We offer a 100% satisfaction guarantee when it comes to Nivis products and will take care of all costs associated with a return and refund.

Yes, we offer free shipping for domestic orders. Check the cart to see the current deal on free shipping. If you reach out to us we can offer expedited shipping on a case by case basis.

We ask that you submit any return requests within a month of purchase but understand that planning and gifts might not allow for you to return a product within a month. We are happy to accept returns within 2 months (60 days) of a purchase.

Yes, you can still return your order for a full refund as long as there isn't damage to the product and the claim is made promptly after realizing an issue. We will inspect the product for damage before issuing a refund in this case.

We are happy to find out what works best for everyone.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects. The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 month of noticing any defects. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects or product lifecycle.

Domestic shipping can take up to 5 business days. Foreign shipping could take up to 14 business days. Due to global supply chain challenges, shipping times could be longer than usual.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify)  .

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement .

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we ship our products all over the globe. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.